Returns & Exchanges
At Alpina Watches, we are committed to your satisfaction and offer a 30-day return policy for any timepiece in its original, unworn condition. If your purchase does not meet your expectations, we provide a streamlined process for returns and size exchanges.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the watch in its original luxury presentation box, including all manuals, warranty cards, and protective films.
Affix the Shipping Label
Download and print the prepaid insured shipping label provided via email and attach it clearly to the exterior of your shipping carton.
Inspection and Refund
Once our master watchmakers verify the integrity of the returned timepiece, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing